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CLAIMS PROCEDURES
How to File a Public Liability Insurance Claim
Failure to comply with the following requirements could prejudice your claim:-
In respect of loss of or damage to the properties covered by the policy
- Take photos of the scene, and where possible, give the Company an opportunity to inspect the scene before any clearance or removal.
- Inform the police authorities in case of loss or damage due to theft or suspected theft or willful or malicious action.
- Take statements from and procure contact details (e.g. names and addresses) of all witnesses to the accident.
- Submit a claim in writing and furnish all such information and documents as the Company and/or its appointed Loss Adjusters may require, including but not limited to incident report, patrol/ cleaning records and colour photos of the scene.
- Render all such assistance and cooperation to the Company and/or its appointed Loss Adjusters as they may require.
- Forward every letter, claim, writ, summons and process unanswered to the Company immediately upon receipt.
- Not to make any admission, offer, promise, payment or declinature to any third party without the written consent of the Company.
- Take photos of the scene, and where possible, give the Company an opportunity to inspect the scene before any clearance or removal.
- Inform the police authorities in case of loss or damage due to theft or suspected theft or willful or malicious action.
- Take statements from and procure contact details (e.g. names and addresses) of all witnesses to the accident.
- Submit a claim in writing and furnish all such information and documents as the Company and/or its appointed Loss Adjusters may require, including but not limited to incident report, patrol/ cleaning records and colour photos of the scene.
- Render all such assistance and cooperation to the Company and/or its appointed Loss Adjusters as they may require.
- Forward every letter, claim, writ, summons and process unanswered to the Company immediately upon receipt.
- Not to make any admission, offer, promise, payment or declinature to any third party without the written consent of the Company.