TRAVEL INSURANCE CLAIMS PROCEDURES

In the event of any happening which may give rise to a claim under this Policy, You must:

A advise us in writing with full particulars as soon as possible but in any event not later than 30 days of the occurrence of such incident.
B fill in a claim form if necessary and submit to us the appropriate documents, including without limitation the Insured Person's original boarding pass.
C for accidental death claim.
(i) forward at your expense death certificate of the Insured Person and the coroner's report, if required by us; and
(ii) provide the necessary assistance to us to enable us to arrange for a post mortem examination at our expenses.

D

for bodily injury claim
(i) forward at your or the Insured Person's expense all certificates and information required by us; and
(ii) submit to all the medical examinations arranged at our expenses as often as required by us.
(iii) submit all original medical receipts
E for loss or damage of baggage claim
(i) supply to us all documents, information and evidence as requested by us including without limitation original receipts, date of purchase, price, model and particulars of the items lost or damaged;
(ii) notify the police immediately of any loss, or deception, theft or any attempt thereat, malicious acts or riot and civil commotion but in any event no later than 24 hours of discovery of such loss, theft or act and obtain a report of such loss from the police;
(iii) notify the carriers immediately in writing but in any event no later than 3 days of the loss or damage and if possible obtain a report, if the loss or damage occurs whilst the lost or damaged article is in the custody of carriers;
(iv) notify the issuing authority immediately in respect of loss of travellers' cheques but in any event no later than 24 hours of discovery of such loss and obtain from the relevant authority a report in relation to such loss.
F for liability claim
(i) send us any demand letter, claim writ of summons immediately upon receipt;
(ii) advise us immediately once you have knowledge of any third party claim and/or any impending prosecution inquest of fatal injury;
(iii) not make any admission of liability, offer or promise of payment without our consent in writing; and
(iv) give assistance to enable us to settle, resist any claim or to institute proceedings in connection with this Policy.

TRAVEL INSURANCE CLAIMS FORM