Failure to comply with the following requirements could prejudice your claim:

I. In respect of loss of or damage to the household contents covered by the policy.

1. Report the incident immediately to Sun Hung Kai Properties Insurance Limited (the Company) by telephone, facsimile or e-mail.
2. Do whatever is necessary to prevent further property damage.
3. Submit completed claim form, photographs, claim list and all other necessary documentation in respect of the damaged property as soon as possible.
4. If a loss adjuster is appointed to handle the claim, please render your cooperation to him. To enable the Company to promptly deal with the claim, you are requested to supply the information requested by the loss adjuster without delay.

II. In respect of Personal Liability Claim

1. Report immediately to Sun Hung Kai Properties Insurance Limited (the Company) in writing, by telephone, fascimile or e-mail of any incident, occurence or event involving third party property damage or bodily injury or death of a person.
2. Please fill out the claim form and return it to the Company immediately.
3. You should forward to the Company all letters and notices of claim that you have received from the third party. You should also inform the Company immediately if you receive any Writ of Summons, Notice of Court Porceedings, inquest or fatal enquiry
4. Do not admit liability, offer payment to a third party without the Company's written agreement.
5. Whenever possible, you should:-

• Write down the name, address and telephone number of any witnesses. Obtain their written statements.
• Take photographs of the scene
• Safeguard any physical evidence until the Police or any other Authorities has examined it.

III. In respect of Personal Accident

If you have to lodge a claim under Personal Accident Section of the Extra Protection, please call, fax or e-mail the Company to obtain a Personal Accident Claim Form for necessary completion.

HOUSEHOLDERS' COMPREHENSIVE INSURANCE CLAIMS FORM