Failure to comply with the following requirements could prejudice your claim:-

In respect of loss of or damage to the properties covered by the policy.

1. Take photos of the scene and where possible, give Sun Hung Kai Properties Insurance Limited (the Company) an opportunity to inspect the scene before any clearance or removal.
2. Take such immediate action as is necessary in the circumstances to protect the property and minmize the loss and/or damage.
3. Inform the Police authorities in case of loss or damage due to theft or suspected theft or wilful or malicious act.
4. Take statements from and procure contact details (e.g. name, telephone number and address) of all witnesses or persons involved in the incident.
5. Submit a claim in writing and furnish all such information and documents as the Company and/or its appointed Loss Adjusters may require, including but not limited to incident report, photos and claims documents e.g. repair quotation.
6. Render all such assistance and cooperation to the Company and/or its appointed Loss Adjusters as they may require.

FIRE / ACCIDENTIAL DAMAGE (PROPERTY) INSURANCE CLAIMS FORM